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Customer Quotes

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User habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies.  (Customer Quotes) The business of selling is not just about matching viable solutions to the customers that require them. It’s equally about managing the change process the customer will need to go through to implement the solution and achieve the value promised by the solution  (Customer Quotes) To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.  (Customer Quotes) There always has been a mystique and a romance about aviation, but in terms of the principles involved of satisfying your customer there’s no difference between selling airlines seats and chocolate bars.  (Customer Quotes) In 2000, when my partner Ben Horowitz was CEO of the first cloud computing company, Loudcloud, the cost of a customer running a basic Internet application was approximately $150,000 a month.  (Customer Quotes) The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America’s commitment to excellence.  (Customer Quotes) Shops and clubs are very important when you want to change things. And they have a common denominator; the customer.  (Customer Quotes) Whether you’re an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular.  (Customer Quotes) It’s not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.  (Customer Quotes) Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data.  (Customer Quotes) I am concerned about any attrition in customer traffic at Starbucks, but I don’t want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.  (Customer Quotes) A stock certificate is not a tool, like a shovel, or a commodity, like a pound of cheese. What we sell a customer is not a share in a business, but a view of the Elysian Fields. A financier is a creative artist. Our function is to stimulate the imagination. We are poets!  (Customer Quotes) But most automotive dealerships are set up for customer acquisition - which is crazy when you consider the average cost of customer acquisition is $1,000 or more.  (Customer Quotes) Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under a year. We spent a long time building the product before getting our first customer, whereas with Stripe we made sure we had paying customers from the very start.  (Customer Quotes) In the case of maternal health care, you look at, well naturally, it’s the mother who’s the customer, who makes the decisions. But in truth, the mother in many areas, in certain parts of India, the mother has very little decision-making power at all. The real decision-maker is the mother-in-law.  (Customer Quotes) Restaurants with small courses that give the customer choices, and that don’t obligate them to spend a fortune, are going to do very well.  (Customer Quotes) Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we’re downloading more players than we ever have on a worldwide basis.  (Customer Quotes) At the end of the day, customer choice is essential. And we don’t make products that compete with Apple, nor make products that compete with Google. Our customers come in both iOS and Android flavors, and I hope our customers can still buy the products they want to purchase wherever they want to purchase them.  (Customer Quotes) My first customer is myself. When I tell a story I like, I can sleep easy. I’m sorry when audiences don’t like it, but I have no choice.  (Customer Quotes) We’ve already seen shifts happening in some of the big companies - Google, Apple - that now understand how vulnerable their customer data is, and that if it’s vulnerable, then their business is, too, and so you see a beefing up of encryption technologies. At the same time, no programs have been dismantled at the governmental level, despite international pressure.  (Customer Quotes) Overall, while the Rovi entertainment store is a nice stand-alone offering, more importantly, however, it is also a part of our total customer solution, fitting in now with our data and TotalGuide offerings.  (Customer Quotes) At a macro level, it’s balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won’t delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets?  (Customer Quotes) Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.  (Customer Quotes) The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.  (Customer Quotes) Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.  (Customer Quotes) Only your customers can define quality, because it’s meeting your customers’ expectations the first time every time. Simply put, it’s performance to the standards of the customer.  (Customer Quotes) We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.  (Customer Quotes) I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.  (Customer Quotes) You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it.  (Customer Quotes) But there’s still so much you can do with technology to improve the customer experience. And that’s the sense in which I believe it’s still Day One, and that it’s early in the day. If anything, the rate of change is accelerating.  (Customer Quotes)
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