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Customer Quotes

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Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.  (Customer Quotes) Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great customer service, except that you can never get out of the store.  (Customer Quotes) You don’t need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.  (Customer Quotes) Any customer can have a car painted any colour that he wants so long as it is black  (Customer Quotes) I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.  (Customer Quotes) We always talk about how you have to build a brand from the inside out, not the outside in. Brands are not wrappers. Brands are based on the values of the founders, and then they spread to the people who work for the company, and then that psychological contract is spread to the customer.  (Customer Quotes) The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.  (Customer Quotes) Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base.  (Customer Quotes) I thought a company that provides mutual-fund information could be a great business, because you could construct an effective moat by building large financial databases and customer lists and a strong brand name.  (Customer Quotes) My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.  (Customer Quotes) Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.  (Customer Quotes) Our business is about technology, yes. But it’s also about operations and customer relationships.  (Customer Quotes) You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.  (Customer Quotes) The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that’s not the way wealth is created.  (Customer Quotes) Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.  (Customer Quotes) If the store were your own business, you’d escort the customer to a product’s location in the store and refer to the customer by name.  (Customer Quotes) What we know about the destination resort business is clearly established. But it’s all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn’t amount to a hill of beans. It’s customer experience that determines the longevity and endurance of these enterprises.  (Customer Quotes) Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.  (Customer Quotes) So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we’ve done enough consolidation; we’ve got enough critical mass.  (Customer Quotes) Broadband gives small businesses the opportunity to broaden their customer base and reduce their overheads through e-commerce platforms.  (Customer Quotes) Truly world-class firms are always examining their business processes and continuously seeking solutions to improve in key areas, such as lead time reduction, cost cutting, exceeding customer expectations, streamlining processes, shortening time to market for new products, and managing the global operation.  (Customer Quotes) Don’t go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.  (Customer Quotes) Many consumer Internet business executives are loyalists of the Lifetime Value model, often referred to as the LTV model or formula. Lifetime value is the net present value of the profit stream of a customer.  (Customer Quotes) Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.  (Customer Quotes) If you can’t turn yourself into your customer, you probably shouldn’t be in the ad writing business at all.  (Customer Quotes) Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila.  (Customer Quotes) At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don’t service that car well, the customer won’t return.  (Customer Quotes) Cryptography [without system integrity] is like investing in an armored car to carry money between a customer living in a cardboard box and a person doing business on a park bench.  (Customer Quotes) When you’re taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.  (Customer Quotes) There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it...  (Customer Quotes)
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