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Customer Quotes

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Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter  (Customer Quotes) What pays under capitalism is satisfying the common man, the customer. The more people you satisfy, the better for you  (Customer Quotes) In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that  (Customer Quotes) It’s ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That’s one reason so many retail experiences are mediocre for the public  (Customer Quotes) Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services  (Customer Quotes) We’re not competitor obsessed, we’re customer obsessed. We start with the customer and we work backwards  (Customer Quotes) You can never go too far wrong by thinking like a customer who’s new to the business  (Customer Quotes) We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent  (Customer Quotes) You know, if you make a customer unhappy they won’t tell five friends, they’ll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don’t, it will be shame on us  (Customer Quotes) A product is something made in a factory; a brand is something that is bought by the customer. A product can be copied by a competitor; a brand is unique. A product can be quickly outdated; a successful brand is timeless  (Customer Quotes) Use every customer point of contact to weave stories about who you are and what your brand stands for  (Customer Quotes) By all means, fire the customers who aren’t worth the time and the trouble. But understand that the moment you insist the customer is wrong, you’ve just started the firing process  (Customer Quotes) A customer votes everyday with his dollar. Our job is make sure he votes for us  (Customer Quotes) Remember: You are the only human being in the world who can help this particular customer at this particular moment in time  (Customer Quotes) The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose  (Customer Quotes) Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service  (Customer Quotes) A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer  (Customer Quotes) Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened  (Customer Quotes) I genuinely believe that any business can create a competitive advantage through giving outstanding customer care  (Customer Quotes) The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works  (Customer Quotes) Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality  (Customer Quotes) How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you’re interaction with them was positive?  (Customer Quotes) Honesty was a tough customer... Once you started allowing yourself some honesty, it couldn’t easily be contained or limited to one part of your life. It was like poison ivy or a bossy houseguest. Once it was there, you couldn’t tell it what to do. You had to really fight to keep it from taking over  (Customer Quotes) There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow... It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it  (Customer Quotes) An underpaid man is a customer reduced in purchasing power. He cannot buy. Business depression is caused by weakened purchasing power. Purchasing power is weakened by uncertainty or insufficiency of income. The cure of business depression is through purchasing power, and the source of purchasing power is wages  (Customer Quotes) Once you have sold a customer, make sure he is satisfied with your goods. Stay with him until the goods are used up or worn out. Your product may be of such long life that you will never sell him again, but he will sell you and your product to his friends  (Customer Quotes) If you can’t turn yourself into your customer, you probably shouldn’t be in the ad writing business at all  (Customer Quotes) Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base  (Customer Quotes) And our size: The company this year is going to be close to $50 billion, so if that’s the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off  (Customer Quotes) Pager companies are very much looking to provide new services to help them regain some of their customer base  (Customer Quotes)
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