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Customer Quotes

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Acting like you didn’t see a customer trying to get your attention and just walking away  (Customer Quotes) It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting  (Customer Quotes) A sale is not something you pursue, it’s what happens to you while you are immersed in serving your customer  (Customer Quotes) The federal government said today they’ve begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They’re instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn’t that creepy? The guy touching your wife, calling her by her first name  (Customer Quotes) The main thing I need to do is create, hopefully, exquisitely beautiful, desirable objects for my customer  (Customer Quotes) The goal of a startup is to figure out the right thing to build-the thing customers want and will pay for-as quickly as possible. In other words, the Lean Startup is a new way of looking at the development of innovative new products that emphasizes fast iteration and customer insight, a huge vision, and great ambition, all at the same time  (Customer Quotes) Thank God now for social media and just e-commerce. Now designers have a direct pipeline to their customer and access to her like they never had before, like they never could before. Clothes can happen now that never would have had a chance in the traditional chain of command of the way things worked  (Customer Quotes) Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business  (Customer Quotes) I am a man of action, like a statue of a guy running. In business, when a salesman and a customer race each other, both win  (Customer Quotes) What’s Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.  (Customer Quotes) Advertising is, of course, important because advertise is the final design. It’s the last layer that speaks to the customer, that tells them what you have.  (Customer Quotes) ... if it’s not your style to stretch and go the extra mile to make sure our customer experience is great, you’re going to have an allergic reaction to this company. You probably won’t stay. If you do try and stay, but can’t adapt to the culture then it will reject you like a virus from a healthy immune system.  (Customer Quotes) I’m constantly amazed that owners and managers of all businesses don’t train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.  (Customer Quotes) If anything goes wrong, the customer doesn’t care whose fault it is. He’s the one who’s going to suffer anyway.  (Customer Quotes) I’m looking for best practices constantly. Apple has beautiful design, beautiful product, incredibly functional. But mostly it’s about picking product, getting behind it, marketing it and introducing it to a customer. What they’ve done just inspires me.  (Customer Quotes) When you build a product, you make a lot of assumptions about the state of the art of technology, the best business practices, and potential customer usage/behavior.  (Customer Quotes) Quality’ means what will sell and do a customer some good - at least try to  (Customer Quotes) So if you want a culture where people work hard, and pay attention to detail, focus on the customer, are frugal: you have to do it yourself.  (Customer Quotes) I’m not an easy customer. My attention to detail could probably drive you mad. My eye still always goes toward the single flaw.  (Customer Quotes) I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.  (Customer Quotes) I talked about 12 to 18 months, and that’s about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that’s in place.  (Customer Quotes) Cable companies aren’t bad because they’re parts of unwieldy media conglomerates. They’re bad because they’re monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.  (Customer Quotes) The impact on a customer of a bad buying decision is usually greater than the impact of a salesperson of a lost deal.  (Customer Quotes) That’s the name of the game ... pleasing the customer. If we ever lose sight of that fact, we’ve lost the ball game.  (Customer Quotes) We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.  (Customer Quotes) We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.  (Customer Quotes) Everyone says Toyota is the best company in the world, but the customer doesn’t care about the world. They care if we are the best in town, or not. That’s what I want to be.  (Customer Quotes) Most ads are about the product or the company that makes it...the best ads are about the customer and how the product will change his life.  (Customer Quotes) The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.  (Customer Quotes) My customer has her own sense of style and knows herself well. My goal is to help women become the best version of themselves.  (Customer Quotes)
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