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Jan Carlzon Quotes

Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities Picture Quote #1

SAS is ‘created’ 50 million times a year, 15 seconds at a time. These 50 million ‘moments of truth’ are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative Picture Quote #1

If anything goes wrong, the customer doesn’t care whose fault it is. He’s the one who’s going to suffer anyway Picture Quote #1

Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous! Picture Quote #1

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed Picture Quote #1

We have 50,000 moments of truth every day Picture Quote #1

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I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important Picture Quote #1

An individual without information can’t take responsibility. An individual with information can’t help but take responsibility Picture Quote #1

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it Picture Quote #1

If you’re not serving the customer, your job is to be serving someone who is Picture Quote #1

If anything goes wrong, the customer doesn’t care whose fault it is. He’s the one who’s going to suffer anyway Picture Quote #1

Quality doesn’t mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things Picture Quote #1

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The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization Picture Quote #1

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression Picture Quote #1

Friendship Quotes

Motivational Quotes

Inspirational Quotes

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Text Quotes

Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities (Jan Carlzon Quotes) SAS is ‘created’ 50 million times a year, 15 seconds at a time. These 50 million ‘moments of truth’ are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative (Jan Carlzon Quotes) If anything goes wrong, the customer doesn’t care whose fault it is. He’s the one who’s going to suffer anyway. (Jan Carlzon Quotes) Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous! (Jan Carlzon Quotes) Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed. (Jan Carlzon Quotes) We have 50,000 moments of truth every day (Jan Carlzon Quotes) I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important (Jan Carlzon Quotes) An individual without information can’t take responsibility. An individual with information can’t help but take responsibility (Jan Carlzon Quotes) A true leader is one who designs the cathedral and then shares the vision that inspires others to build it (Jan Carlzon Quotes) If you’re not serving the customer, your job is to be serving someone who is (Jan Carlzon Quotes) If anything goes wrong, the customer doesn’t care whose fault it is. He’s the one who’s going to suffer anyway (Jan Carlzon Quotes) Quality doesn’t mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things (Jan Carlzon Quotes) The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization (Jan Carlzon Quotes) Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression (Jan Carlzon Quotes)