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W Edwards Deming Quotes
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Management by results - like driving a car by looking in rear view mirror (W Edwards Deming Quotes)
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term. (W Edwards Deming Quotes)
It would be a mistake to export western management to a friendly country (W Edwards Deming Quotes)
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. (W Edwards Deming Quotes)
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. (W Edwards Deming Quotes)
The aim of education should be to preserve and nurture the yearning for learning that a child is born with. (W Edwards Deming Quotes)
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. (W Edwards Deming Quotes)
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them. (W Edwards Deming Quotes)
... the principle that where there is fear, there will be wrong figures (W Edwards Deming Quotes)
Defects are not free. Somebody makes them, and gets paid for making them (W Edwards Deming Quotes)
Rational behavior requires theory. Reactive behavior requires only reflex action (W Edwards Deming Quotes)
When a system is stable, telling the worker about mistakes is only tampering (W Edwards Deming Quotes)
You can only elevate individual performance by elevating that of the entire system (W Edwards Deming Quotes)
Hard work and best efforts will not by themselves dig us out of the pit (W Edwards Deming Quotes)
The most important figures for management of any organization are unknown and unknowable (W Edwards Deming Quotes)
The most basic problem is that performance appraisals often don’t accurately assess performance (W Edwards Deming Quotes)
Mere allocation of huge sums of money for quality will not bring quality (W Edwards Deming Quotes)
Confusing common causes with special causes will only make things worse (W Edwards Deming Quotes)
Quality comes not from inspection, but from improvement of the production process (W Edwards Deming Quotes)
The customer invents nothing. New products and new services come from the producer (W Edwards Deming Quotes)
Management’s job is to know which systems are stable and which are not (W Edwards Deming Quotes)
I am not reporting things about people. I am reporting things about practices (W Edwards Deming Quotes)
We have to bring back the individual. Management has smothered the individual (W Edwards Deming Quotes)
When a worker has reached a stable state, further training will not help him (W Edwards Deming Quotes)
What is the variation trying to tell us about a process, about the people in the process? (W Edwards Deming Quotes)
If you can’t describe what you are doing as a process, you don’t know what you’re doing (W Edwards Deming Quotes)
It’s not enough to do your best; you must know what to do and then do your best (W Edwards Deming Quotes)
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation (W Edwards Deming Quotes)
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth (W Edwards Deming Quotes)
Stamping out fires is a lot of fun, but it is only putting things back the way they were (W Edwards Deming Quotes)