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Customer Quotes

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Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariable does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse and satisfy customer needs  (Customer Quotes) I have been offered the highest paid contracts in the world. I refused them all. It’s not my thing. I don’t want to cheat people. And there are certain people I am allergic to. I even intervene when I don’t like a customer; I rush in and check all the names. If I don’t like them, I don’t take them  (Customer Quotes) Usability rules the web. Simply stated, if the customer can’t find a product, then he or she will not buy it  (Customer Quotes) Customer will create most value for you at point he thinks you’re creating most value for him  (Customer Quotes) Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression  (Customer Quotes) Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they’re going to have a far better time than they ever would have had if they tried to control it themselves  (Customer Quotes) The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience  (Customer Quotes) You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back  (Customer Quotes) How do we professionally manage content? We don’t. We shouldn’t manage content in the same way that we shouldn’t manage technology. Content and technology are merely a means to an end. What is the end? The end is the task the customer wishes to complete. That is what we should manage  (Customer Quotes) My advice for an entrepreneur just starting out is to differentiate yourself. Why are you different? What’s important about you? Why does the customer need you?  (Customer Quotes) It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience  (Customer Quotes) It’s important to think of every customer as an online celebrity with followers, friends, and above all influence  (Customer Quotes) The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy  (Customer Quotes) Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good  (Customer Quotes) Teaching is the rare profession where the customer isn’t always right and needs to be told so appropriately  (Customer Quotes) If you own the problem, you own the customer. If you lose the problem, you lose the customer. It’s that simple  (Customer Quotes) Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?  (Customer Quotes) When you create a business, you create something that improves the life of your customer, of another person, maybe of ten people, of a thousand people, of a million people. There’s no higher calling  (Customer Quotes) Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less  (Customer Quotes) The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this... a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There’s a big difference!  (Customer Quotes) Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises  (Customer Quotes) You’re headed in the right direction when you realize the customer viewpoint is more important than the company viewpoint. It’s more productive to learn from your customers instead of about them  (Customer Quotes) If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die  (Customer Quotes) I’m looking for best practices constantly. Apple has beautiful design, beautiful product, incredibly functional. But mostly it’s about picking product, getting behind it, marketing it and introducing it to a customer. What they’ve done just inspires me  (Customer Quotes) ...while everyone’s focusing on keeping the boss happy, who’s focusing on keeping the customer happy?  (Customer Quotes) In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world  (Customer Quotes) You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it  (Customer Quotes) If it is your assignment to write copy for a product or service that you really don’t have a feel for, then you have a great deal of studying to do to make sure you understand who your customer is and what motivates him or her  (Customer Quotes) Death is my exit strategy. I’ll be doing significant customer service only as long as I live  (Customer Quotes) Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you  (Customer Quotes)
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